VoiceKnight FAQ

Using VoiceKnight

Q: How does VoiceKnight work?

Write a note or record your voice and get text. Organize with titles, note types and search, and add Oracle if you want AI help. Encryption is automatic, so there is nothing to set up.

Q: Can I use VoiceKnight on mobile?

Yes. VoiceKnight is available for iOS on the App Store. On Android, use it in your mobile browser.

Q: How accurate is the voice recognition?

Very accurate for clear speech. It can mishear names, rare words or speech in noisy places, and you can edit the text afterwards.

Q: Can I organize my notes manually?

Yes. Choose titles, create custom note types and reuse templates. Organizing and searching notes does not require Oracle.

Security and privacy

Q: Is my data secure?

Yes. Your notes are encrypted on your device before they're saved or synced, so we can't read them. Only you hold the keys.

Q: How is my data used?

To run VoiceKnight, and nothing else. We can't read your notes, and we don't sell or analyze your data. Your content only leaves your device encrypted, unless you choose Oracle or transcription; then the request goes to our AI provider and isn't stored.

Q: Is VoiceKnight suitable for health notes and other sensitive information?

Yes. Every note is end-to-end encrypted, so we can't read it. Set Read to Off for a type like Health or Journal and Oracle can't open those notes. To keep audio away from the transcription provider, type those notes instead of dictating them.

Q: Can Oracle read all my notes?

No. Search, read, edit and create each start at Ask, so Oracle asks first. A note type can shut Oracle out entirely, and deleting a note always asks.

Q: Can notes be deleted automatically after a set time?

Yes. Give a note or type an auto-archive timer: a fixed time, a period without edits, or a period without being opened. Archived notes only you hold are deleted after the retention period you choose (1 to 365 days), enforced by the server even if you never sign in again.

Q: Can I delete my data?

Yes, in account settings. Save any notes or files you want to keep and review subscription cancellation first. See the Privacy Policy for retention details.

Account and billing

Q: I forgot my password. How do I get back in?

Set a new one from any device where you're still signed in, or use your 12-word recovery key. A reset email alone can't unlock your notes, because they're end-to-end encrypted. How to get back into your account

Q: Is there a free version?

Yes. Notes are free. Oracle and transcription have daily usage, and paid plans raise it.

Q: How does billing work?

Plan & usage shows your account's billing options. Manage subscriptions where you bought them: on the web, or in Apple or Google Play subscription settings.

Q: What payment methods do you accept?

Checkout shows available payment methods. Web payments use Paddle; app purchases use Apple or Google Play.

Q: What happens to billing if I delete my account?

Account deletion cancels web subscriptions. Apple and Google Play subscriptions must be cancelled separately in the store before deleting your account. Check your subscription status with the provider.

Connection and browser help

Q: Which browsers are supported?

Any up-to-date browser: Chrome, Safari, Firefox or Edge. Allow microphone access for voice capture.

Q: Does VoiceKnight work offline?

Yes, for notes already on your device. You can read and edit them offline, and they sync when you reconnect. Sign-in, Oracle and transcription need a connection.

Q: What if I'm having technical issues?

Check your connection and any save or sync warning before closing a note. For more help, use Settings → Send feedback. Include the steps, browser or app version, and error message.

Feedback and support

Q: How can I contact support?

Use Settings → Send feedback, or email support@voiceknight.com if you cannot sign in. Support can read your message and attachments, so leave out private notes, passwords and recovery details.

Q: How can I suggest new features?

Choose Feature request or idea in Send feedback. Tell us what you want to do and what would help.

Q: How do I report a bug?

Choose Bug report in Send feedback. Describe the steps, expected result and actual result. Remove private content and account details from screenshots.

Q: How quickly will I get a response?

Usually within a few working days. Steps, your device and any error message help us answer faster.